app-support

VoxMail — Support & Privacy

Last Updated: July 6, 2026

VoxMail lets you record voice messages, transcribe them on-device, and send the text as an email — all within the app.

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Privacy Policy

Your privacy is important. VoxMail is designed to keep your data on your device.

1. Information We Collect

We do not collect, store, or share any personal information. VoxMail operates entirely on-device:

• Voice recordings are stored locally in the app’s private documents directory.
• Transcriptions are performed entirely on-device using Apple’s speech recognition engine.
• Email sending is handled through the iOS Mail compose interface. VoxMail does not have access to your email account credentials or sent messages.

2. Permissions

VoxMail requests the following permissions to function:

Microphone — Required to record your voice messages. Recordings are processed and stored locally; nothing is streamed or uploaded.

Speech Recognition — Required to transcribe your recordings into text. All transcription happens on-device. Apple may process limited anonymized audio data to improve speech recognition if you have opted into “Improve Siri & Dictation” in your device settings.

Contacts — Required to select email recipients. VoxMail only accesses contacts when you tap the recipient field; it does not scan, upload, or store your contacts.

3. Data Storage

• Local Storage: All recordings (WAV files) and transcriptions are stored locally on your device using SwiftData and the app’s documents directory.
• iCloud Backup: If you have iCloud Backup enabled, your local app data may be included in device backups, governed by Apple’s privacy policy.
• Data Deletion: Deleting the app removes all recordings and transcriptions from your device.

4. Third-Party Services

VoxMail does not:

• Use third-party analytics or crash reporting SDKs
• Display advertisements
• Require account creation
• Use any backend servers

5. Pricing

VoxMail is a paid app ($3.99). There are no in-app purchases or subscriptions. All financial transactions are handled by Apple via the App Store.

6. Children’s Privacy

VoxMail does not collect personal data and is safe for users of all ages.

7. Changes to This Policy

We may update this policy. Changes will be posted on this page.

8. Contact

Email: w4n9we1@gmail.com

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Support FAQ

Q: The transcription isn’t accurate. What can I do? A: Make sure you’re recording in a quiet environment. You can also try switching the transcription language in Settings to match your spoken language.

Q: Why can’t the app send emails? A: VoxMail uses the iOS Mail compose interface. Make sure you have at least one email account configured in the iOS Mail app or have a third-party email app installed that supports the Mail compose extension.

Q: Where are my recordings stored? A: Recordings are saved as WAV files in the app’s private documents folder. They are only accessible within VoxMail. Deleting the app will remove all recordings.

Q: How do I restore my purchase? A: VoxMail is a one-time paid app. If you’ve purchased it, re-downloading from the App Store with the same Apple ID will not charge you again.

Q: The app isn’t working properly. What should I do? A: Try these steps:

1. Force close the app and reopen it.
2. Restart your device.
3. Check for updates in the App Store.
4. If the issue persists, contact support below.

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Contact Support

• Email: w4n9we1@gmail.com
• Response Time: Usually within 24–48 hours

When contacting, please include:

1. The app version you’re using
2. Your iOS version
3. A description of the issue